Reviews

Spa Valve Repair

“My spa was losing water so I called my home warranty company and they assigned Evan. Within 10 minutes after hanging up the phone, Evan called and scheduled an appointment to come check out the water loss. Evan called 15 minutes prior to arriving and very pleasant and professional. I explained my issue and Evan asked me a few different questions regarding my issue and determined it could be one of three items. He went to investigate at my pool equipment and determined that I had an issue with one of my check valves. 

Within minutes Evan replaced the valve and showed how the valve he replaced was beginning to deteriorate causing my issues. He also was kind enough to answer other questions regarding my equipment since I take care of the pool myself. He gave me his card in cases I need any others questions or services needed to be performed. Thanks Evan.”

Pool Sweep Booster Motor Repair

“Evan is wonderful. He fixed our pool sweep booster motor quickly and perfectly. He went out of his way to provide us service and get the part. He is very, very responsive. He is personable and professional. We have a home warranty policy on our pool and spa. Their contractors have 48 hours to call to set up service. It’s a long story about mud in the pool etc. We are having a party this weekend and need our pool sweep motor fixed so the pool would be in good shape. The insurance co. called Evan HE ANSWERED (no one else did). They gave me his number so I could call for an appointment HE ANSWERED. He quickly got the parts and fit us in our sweep and motor are working! Thank you Evan. We will use you in the future whether it is with the insurance or private pay.”

“I no longer take home and pool repair services for granted after some horrific experiences with questionable outfits sent by my home warranty company. This is the second time I used Preferred Pool Repair and I can not say enough good things about them. Both the owner Evan and the technician Brian were a total pro, knew what they were doing, on time and helpful. 

They replaced my pool pump and upgraded the panel to meet local codes. While i paid more because they were outside my home warranty company’s network, it was totally worth it. I will not hesitate to use them again.

Pool Heater Replacement

“Even and his crew installed a brand new pool heater. Originally came out for a service call, and explained not to dump money into a 20 year old heater (rusted out on one end). Evan gave me a quote for a new one on the spot, and 3 days later, job well done. Evan explained everything, and his words became actions. Awesome way to do business. I recommend Preferred Pool for any of your pool repair needs, you cannot go wrong.
Thank you Evan and the crew.”

“We recently were taking care of our daughter’s pool. When we got to her house we saw the pool was overflowing. We called Livermore Pool and Spa since we didn’t know what to do. Evan answered and FaceTimed us right back and walked us through where to find the valve and how to turn it off. He saved the day! Thanks so much. We can’t tell you how much we appreciated his kind and helpful service! We heartily recommend this business!”

Spa Service Repair

“Evan was very helpful, explained everything to me and solved my spa problem in about 20 min, then showed me how to do it myself if it happens again. I don’t think you can find anyone better than Preferred Pool & Spa.”